Support. Help is on the way.
If you encounter a problem with Yep or Leap or have a question about how to use these programs these are your options in order of usefulness and responsiveness:
Check the FAQs.
There are some common questions that we often get asked so you'll want to look here first.
I ordered but haven't received my registration number.
Doesn't Leap render Yep unnecessary?
If I own one program, can I get the other at a discount?
What scanner do you recommend for use with Yep/Leap?
Is there academic pricing available?
Is there site licensing pricing available?
Leap returns a different number of files than the Finder, Yep, PathFinder and Spotlight.
Leap isn't showing files that I know are there.
Will Leap recognize tags I've added with other programs?
My scanner doesn't work with Yep.
Yep isn't showing files that I know are there.
How do I get rid of the "new" badge in Yep?
Does Yep duplicate or move my existing PDFs?
How do I make Yep manage my PDFs in a single folder like iTunes?
How do I remove authors from the menu in Yep?
Is Yep or Leap available for Windows?
Where is a list of changes for the latest versions of Yep and Leap?
Check the manuals.
There's lots of great information in our manuals so be sure to check them out. Tom wrote most of the Leap manual so be sure to read because it is full of his quirky physicist humour (Tom has a Ph.D. in Physics) and we wouldn't want that to go to waste. Would we?
Don't forget the popcorn.
In addition to being software programmers, we're branching into movie making. Here are some of our efforts.
A quick tour of Leap:
Leap as app launcher and organizer:
Leap versus the Finder:
Leap versus Spotlight:
Software development with Leap:
Consult the forum.
We have a tremendous community of Yep and Leap owners and users who often have creative and useful ideas and feedback. Our community forum has a history of all the questions asked along with Ted and Tom's answers and other's comments. Asking a question in this forum is the quickest way to get an answer. You can read all the forum threads without becoming a member of the forum. As a guest you can also post questions - just select or search for a relevant discussion. To add a discussion you will need to sign in.
Contact us.
Your last option, and certainly the slowest, is to try and contact us directly.
You have to understand though that we're just two guys writing Leap (though we're both pretty bright and have been doing this for a long time) and we're of the opinion that you'd probably rather have us adding features, releasing updates and fixing bugs than spending all our days answering emails. Your absolute best bet is option number 3. There are those occasions that you might want to contact us directly though (you want to buy the company for instance). So, for those rare occasions, here are some email addresses:
If you have not received a registration number after purchasing: Missing registration numbers
If you want to partner with us in some way: Business opportunities.
If you need a quote on a bulk license (over 5 copies): Bulk licensing.
If you are reviewing Yep or Leap: Press inquiries.
If you would like to report a bug, feel free to post to our forums. If you need to, you can also email crash logs and other data.